Built for agents who dial all day.
A telesales-first CRM: leads land in a queue, agents work a single focused screen, and supervisors watch call outcomes, talk time and conversion by campaign in real time.
Agents are paid to talk. These five things are what stop them, and what each one costs a floor every day.
Typing numbers, listening to ring tones, reaching voicemail, marking a sheet. Most of an outbound hour goes to everything except the conversation.
What replaces it
"Call me on Thursday" gets written on a notepad that goes home in a pocket. The lead was warm on Thursday and cold by Monday.
What replaces it
The supervisor finds out a campaign failed when the day's report arrives — twelve hours after the shift where it could have been fixed.
What replaces it
Without a script on screen, the offer changes with whoever is speaking. New agents take weeks to become useful, and quality is whatever each person remembers.
What replaces it
A customer disputes what was promised and there is nothing to check. Recordings sit on the dialer, notes sit in a register, and neither is attached to the lead.
What replaces it
Six stages an agent works through on one screen, with the supervisor watching all six live.
A list is loaded, cleaned against do-not-call and duplicates, and given its own script, disposition set and target. Every number in it belongs to exactly one campaign.
Dialing, dispositions, monitoring and reporting — built around how a telesales shift actually works.
Predictive, progressive and preview modes with pacing tuned to how many agents are actually free.
Script, lead history, offer, notes and disposition on one page — no tab switching mid-conversation.
Rules assign leads by skill, language, territory, value or round-robin, and recycle untouched leads automatically.
A wallboard of every agent state, plus listen, whisper and barge-in on any call in progress.
Every call recorded and linked to the lead, with CDR sync from your existing PBX or dialer.
Roster, login windows, break codes and per-agent targets, with adherence reported against them.
QA scorecards against recorded calls, with the criteria and weightings your team actually uses.
Connection rate, contact rate, conversion, talk time and disposition mix by agent, campaign, hour and day.
Campaign-wise lead queues and auto distribution
Agent call screen with disposition codes
Call logging, callbacks and retry rules
Live supervisor dashboard
Agent productivity and talk-time reports
Recording and CDR integration with your dialer
Shift, break and target management
More talk time per shift, and an answer to why a campaign is or is not working.
Dialing, filtering and note-taking move to the system, so the hour an agent is paid for becomes an hour of conversations.
A supervisor can whisper to a struggling agent mid-call instead of reviewing the loss a week later.
Connection and conversion by source tell you whether the list, the script or the offer is the problem.
Recording, notes and disposition sit on the lead, so a disputed commitment is a search rather than an argument.
A QA team can review a fraction of a day's calls. Speech-to-text turns all of them into searchable transcripts, sentiment scoring surfaces the ones that went wrong, and script-adherence checks run without anyone pressing play.
Same dialer and the same reports, with the scripts, dispositions and compliance rules each sector needs.
Client-wise campaigns, separate scripts and reports per account, and billing-grade call statistics.
Ageing buckets, promise-to-pay tracking, retry rules and the audit trail a compliance team asks for.
Policy and loan campaigns with mandatory disclosure scripts, recorded consent and renewal cycles.
Order confirmation and COD verification queues that clear before the courier pickup cut-off.
Blended agents handling inbound queues between outbound campaigns, with the same history on screen.
Questionnaire scripts, quota control by segment, and clean exportable response data.
Short answers. Tell us your dialer and seat count and we will get specific.
Usually not. We integrate with common PBX, dialer and VoIP setups for click-to-call, screen pop, recording links and CDR sync. Send us what you run and we will confirm before you commit.
Every product can be extended, rebranded and integrated with the systems you already use.
